Privacy Policy

Last updated: October 21, 2026

This Privacy Policy explains how 2573029 Ontario Inc., operating as Cash Shop (“Cash Shop”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit our store at 9899 Airport Road, Unit 2, Brampton, Ontario, contact us, or use airportcashshop.ca (the “Website”).

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and the other Canadian laws that apply to our services, including the Payday Loans Act, 2008 (Ontario) and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.

Our Privacy Officer

Our Privacy Officer is responsible for making sure we follow this policy. You can reach the Privacy Officer at:

Email: airportcashshop@gmail.com (subject line “Privacy”)

Phone: (905) 793-6700

Mail: Privacy Officer, Cash Shop, 9899 Airport Road, Unit 2, Brampton, ON L6S 0A2

Information we collect

We collect only the information we need for the service you ask for.

When you visit our store

Depending on the service, we may collect:

Identity information: your name, date of birth, address, phone number, email address, and the type, number, issuing jurisdiction and expiry date of your government-issued photo ID. Where the law allows, we may keep a copy of your ID.

Loan information (payday advances, car loans and mortgages): your employer, income and pay dates, pay stubs or bank statements, the banking details used for repayment (such as a void cheque or pre-authorized debit form), and your loan and payment history with us.

Gold and jewellery purchases: a description and photos of the items you sell, and the price paid.

Money transfers (Western Union): sender and receiver details, the amount and destination, and any other information Western Union or the law requires, such as the purpose of the transfer or the source of funds.

Tax services: your Social Insurance Number, tax slips and the other information needed to prepare and file your return or process your refund.

Bill payments and mobile top-ups: the account or phone number to be credited and the amount.

When you use our Website

Information you send us through the contact form or the chat buttons, such as your name, email address, phone number and the service you are asking about.

Technical information collected automatically, such as your IP address, browser and device type, the pages you visit and the website that referred you. See “Cookies and analytics” below.

We do not accept loan applications, documents or payments through the Website.

How we use your information

We use personal information to:

Verify your identity and confirm that you are eligible for a service.

Provide the service you ask for, including assessing, approving, administering and collecting payday advances and other loans.

Process money transfers, bill payments, mobile top-ups, gold purchases and tax services.

Answer your questions and resolve complaints.

Meet our legal and regulatory obligations, including identity verification, record keeping and reporting under anti-money-laundering law.

Detect and prevent fraud, money laundering and other illegal activity.

Improve our Website and services.

Send you news and offers, but only if you have agreed to receive them. You can unsubscribe at any time.

We will not use your information for a new purpose without first asking for your consent, unless the law allows or requires it.

Consent

By using our services, you consent to the collection, use and sharing of your personal information as described in this policy. For sensitive information, such as banking details or your Social Insurance Number, we ask for your express consent.

You can withdraw your consent at any time, subject to legal or contractual limits. If you do, we may not be able to provide a service. For example, we cannot issue a loan without verifying your identity.

When we share information

We do not sell or rent your personal information. We share it only:

With service partners who complete a transaction you ask for, such as Western Union for money transfers and our bill payment and mobile top-up providers. These partners handle your information under their own privacy policies.

With lenders or other financial partners, if you ask us to arrange a car loan or mortgage through them.

With the Canada Revenue Agency, when we file a tax return for you.

With service providers that help us run our business and Website, such as hosting, email, forms and analytics providers. They may use your information only to provide services to us.

With a collection agency, if a loan is not repaid, as the law allows.

With regulators, law enforcement and government bodies when the law requires it, including the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and the Ontario Ministry of Public and Business Service Delivery.

With a buyer or successor if our business is sold or reorganized, under an agreement to protect the information.

Cookies and analytics

Our Website uses cookies and similar technologies to work properly and to understand how visitors use it:

Google Analytics counts visits and shows us which pages are used. Google may process this data outside Canada. You can opt out with the Google Analytics opt-out browser add-on.

Google reviews: the reviews shown on our Website are provided by Trustindex and load from its servers.

Pop-up notices remember that you closed them so they are not shown again.

Chat buttons link to our phone line and WhatsApp. If you message us on WhatsApp, WhatsApp’s privacy policy also applies.

You can block or delete cookies in your browser settings. Some parts of the Website may not work properly without them.

Where your information is stored

We keep paper records in our store and electronic records with our service providers. Some service providers, such as Google, store or process information outside Canada, including in the United States. Information held outside Canada is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities.

How long we keep it

We keep personal information only as long as we need it for the purpose it was collected for, or as long as the law requires. For example, anti-money-laundering law generally requires us to keep identification and transaction records for at least five years, and tax records must be kept for six years. When we no longer need information, we destroy it securely or make it anonymous.

How we protect it

We use physical, organizational and technical safeguards suited to the sensitivity of the information, including:

Locked storage for paper records and restricted access to our office.

Access limited to staff who need the information to do their work.

Staff training and confidentiality obligations.

Passwords and encrypted (HTTPS) connections for our Website and systems.

No method of sending or storing information is completely secure. Please do not send sensitive information, such as banking details, photos of your ID or your Social Insurance Number, by email or through the website form.

Your rights

You may ask to:

See the personal information we hold about you, and learn how it has been used and who it has been shared with.

Correct information that is inaccurate or incomplete.

Withdraw your consent, subject to legal and contractual limits.

Send your request to our Privacy Officer. We will respond within 30 days, and we may need to confirm your identity first. In some cases the law allows or requires us to refuse access, for example where the information is about another person or relates to a report made to FINTRAC. If we refuse, we will tell you why, unless the law prevents us from doing so.

Children

Our services are for adults 18 years of age and older. We do not knowingly collect personal information from children.

Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer first. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. The current version is always available on this page and in our store.